Frequently Asked Questions
How will my items be delivered?
All our items are delivered direct to your door between 7am and 8pm, Monday to Friday. Time and days may differ in case of international delivery.
What is a Business/Working Day?
A business day/working day refers to the typical hours in a day when normal business operations take place. Typically, these are the days between and including Monday to Friday and do not include public holidays and weekends.
What if I’m not in to receive the delivery?
Our couriers will try to deliver your parcel to you at your door. If you’re not in when we arrive with your delivery, we’ll leave a card to tell you we’ve called. We will normally deliver again the next working day. However, in certain cases when you are not there to receive your delivery, we may leave the package safely at your door step or give it to your neighbor, leaving a note behind for you.
You will be provided with a Tracking Number for your delivery through email once your order is dispatched. Once we have delivered your parcel we will automatically update your order status on your account.
Is there anywhere you don’t deliver to in the UK?
Unfortunately, we do not deliver orders to PO Boxes and BFPO addresses; we may restrict other postcodes at our discretion and we will advise you of this before shipping your order. If, for any other reason beyond our control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
If we will have any problems verifying your physical address, we will contact you about confirming your provided address or to give us an alternate shipping address.
What about custom charges?
No customs charges are payable for items shipped to UK. Other countries may be subject to additional charges for import duties and taxes. Customs requirements vary from country to country and it is your responsibility to contact your local customs office for accurate information. Wearizon is not responsible for these additional charges and delivery delays caused by customs.
Can I change/cancel my order?
We try our best to process and ship your orders as soon as possible. You can change/cancel an order within 6 hours with or without giving a reason. The cancellation period will expire after 6 hours from the time of purchase and the customer will be liable to pay for the return charges.
Please check our ‘Returns and Cancellations’ section for more information on returning or cancelling an unwanted item.
Has my order been shipped?
We aim to ship all orders on the same day when the order was placed. Orders are processed and shipped during regular business hours (from Monday to Friday, between 7am to 8pm BST, excluding special holidays or weekends). You will receive an email confirmation once your order is confirmed and shipped.
Do you do International Delivery?
Yes, we are proud to say that we ship worldwide. However, your packages may be subject to import duties, taxes and custom charges by your country. These charges are not included in the item price or shipping fee and are always the customer’s responsibility. Please contact your local customs office for further information. Shipping charges are not refundable for undelivered orders or refused shipments.
For more information on shipping rates and time, please check our ‘Delivery Information‘ page.
We love your products and services, can we provide positive feedback?
Our store is continually evolving as we try to provide a better service for our customers. You are always welcome to share your thoughts and experiences about our store, products and services. In case where we fail to provide you with the best services you deserve, we humbly request you to contact us before leaving a negative review. We strongly believe in communication and are positive to come up with a solution to keep both buyer and seller happy.